VoIP and 9-1-1: Test, test and test!
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When a 9-1-1 call is made via a traditional phone line, location information is transmitted to emergency service providers. Due to the virtual and mobile nature of a VoIP handset, calls may not originate from a "physical" location, complicating the transmission of address information. Regulations now require that VoIP manufacturers and service providers be "e-9-1-1 compliant" so each handset can be mapped to the right physical address.
Discuss with your VoIP provider how 9-1-1 will work and determine if there are any special configurations required. Then make sure such configuration is implemented and tested. Literally call 9-1-1 from the remote handset and see who you get! Tell the Operator you're testing your phone system. If you get the wrong locale, call you local county Emergency Service and ask them what the 10-digit phone number is for 9-1-1. Often you can enter this number into your PBX or tell your hosted VoIP provider. Then test again!
