Tie Everyone Together
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The Customer Bill of Rights (according to me anyway!) says that customers must reach the right person the first time --regardless of which location they call. If your company has more than one location or employees who work remotely, you can tie everyone together for a better customer experience. You can do this nationally and even internationally. For your customer this means reaching the right person the first tine -regardless of which location a customer calls. For your employees, it means they can be part of a single service group that includes people from different cities. Your company can also implement a company wide extension plan that works regardless of the location of the employee. Operators can be shared across locations, and employees can assist other locations as needed during peak activity. Employees with special skills at one location can be utilized across locations. When you unify locations and employees, your customers and team will notice the difference!
