- Tips for More Effective Communication
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written on September 21, 2010
by Ingeborg Hrabowy
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Conflict Resolution
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Communication killers:
1) Assuming.
2) Avoidance/not dealing with the problem.
3) Failure to clarify.
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- PreDispute ADR Clauses An Ounce of Prevention
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written on October 21, 2009
by Matt Mennes
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Conflict Resolution
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Benjamin Franklin once wrote that an ounce of prevention is worth a pound of cure. He could very well have been talking about alternative dispute resolution ("ADR") clauses. ADR clauses are any pre-dispute clause in your contract that requires the parties to use an alternate form of dispute resolution before filing a lawsuit in court.
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- Difficult Conversations: How to Discuss What Matters Most
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written on July 10, 2009
by Matt Mennes
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Conflict Resolution
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A difficult conversation is anything you find it hard to talk about. When was the last time you had one? When was the last time you avoided one? As business owners, and in our personal lives, we are often faced with difficult decisions and difficult conversations. These conversations (or the lack thereof) can lead to hurt feelings, damaged and severed relationships, broken contracts, unfinished projects and even lawsuits. But they don't have to.
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- Silence is NOT Golden
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written on July 06, 2009
by Ingeborg Hrabowy
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Conflict Resolution
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If you think that your customers are happy because you aren't hearing any complaints, think again. Silence is not a good metric for customer satisfaction.
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- What to Do When You Have an Employee Who is a Snake in a Suit
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written on June 29, 2009
by Ingeborg Hrabowy
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Conflict Resolution
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This title may sound extreme, but believe me, truth is stranger than fiction. Who are your in-house employee "rotten eggs"? I am referring to psychopaths that you, your HR department or you company may have inadvertently hired. Why are their actions so damaging and why are psychopaths so difficult to identify?
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- Positive Self-Esteem is the Solution
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written on June 26, 2009
by Ingeborg Hrabowy
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Conflict Resolution
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This is a copy of a magazine article that I appeared in a few years ago talking about positive self-esteem.
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- 10 Habits of Highly INEFFECTIVE Business Owners
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written on June 25, 2009
by Ingeborg Hrabowy
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Conflict Resolution
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Local business advisor to Cleveland CEOs and entrepreneurs, Ingeborg Hrabowy, PhD, humorously lists sure-fire methods that will doom a business to ill-health at best, failure at worst.
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- Want More Success in 2009
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written on January 09, 2009
by Ingeborg Hrabowy
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Conflict Resolution
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It's that time of year when we reflect on our successes of the past year and plan or make course corrections for the upcoming year. How satisfied are you with your year end results?
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- Keep That Job Communicate Your Way Out of Conflict
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written on January 06, 2009
by Ingeborg Hrabowy
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Conflict Resolution
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Today's uncertain economy changes the way we look at everything, including our jobs. Last year we might have thought-- if things didn't go well in this job, we'd find another. Or, if we didn't get our anticipated bonuses, we'd just leave. Or, if people didn't appreciate our work, we'd simply find a job where we're more appreciated.
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- Stress Management 101 for Living in a Stressful World
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written on November 24, 2008
by Ingeborg Hrabowy
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Conflict Resolution
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Wouldn't it be great if life were nice and easy? Unfortunately, life is full of change, chaos, and stress and will continue to be so. Stress is at the heart of so many present day physical and emotional conditions. That's the bad news.
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- Death by Stress For Whom the Bell Tolls
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written on October 06, 2008
by Ingeborg Hrabowy
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Conflict Resolution
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It's not a line-item in your budget, but stress may be costing you and your company big bucks. Researchers at the American Institute of Stress estimate that workplace stress takes up at least 20% of a company's payroll; in addition, an estimated 50% of American executives will die from stress-related causes.
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- How to Speak Up When You Feel Wronged Especially for Those With Impulsive or Aggressive Response Styles
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written on September 18, 2008
by Ingeborg Hrabowy
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Conflict Resolution
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All of us have had experiences where we feel misunderstood, wronged or even taken advantage of. One of my favorite coined sayings is that "conflict isn't the worst thing that can happen to you; not resolving it is."
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- HOW TO OFFER AN EFFECTIVE APOLOGY
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written on August 25, 2008
by Ingeborg Hrabowy
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Conflict Resolution
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HOW TO OFFER AN EFFECTIVE APOLOGY & BE AMAZED AT THE RESULTS
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