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    <title>COSE Human Resources</title>
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      <title>Death by Stress: For Whom the Bell Tolls</title>
      <link>http://www.cosemindspring.com/human-resources/conflict-resolution/death-stress-whom-bell</link>
      <description><![CDATA[ It&#39;s not a line-item in your budget, but stress may be costing you and your company big bucks . Researchers at the American Institute of Stress estimate that workplace stress takes up at least 20% of a company&#39;s payroll ; in addition, an]]></description>
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      <title>Drug Testing for Small Businesses?</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/drug-testing-small-businesses</link>
      <description><![CDATA[Drug testing has become standard practice for over 80% of Fortune 500 corporations.&nbsp; Unfortunately, many small employers still see this aspect of the hiring process as too expensive or excessive for their needs.&nbsp; In actuality, to implement a]]></description>
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      <title>Strengthening the Decision Making Process With Your Leaders</title>
      <link>http://www.cosemindspring.com/human-resources/leadership-skills-employees/strengthening-decision</link>
      <description><![CDATA[&nbsp; Can it be done? Of course it can, but it takes time and some patience to do so.&nbsp; As business owners evaluate their leadership teams, one of the most critical competencies for success is decision making. In a study conducted by the Conference]]></description>
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      <title>How to Speak Up When You Feel Wronged: Especially for Those With Impulsive or Aggressive Response Styles</title>
      <link>http://www.cosemindspring.com/human-resources/conflict-resolution/speak-when-feel-wronged</link>
      <description><![CDATA[All of us have had experiences where we feel misunderstood, wronged or even taken advantage of.&nbsp;&nbsp; One of my favorite coined sayings is that &quot;conflict isn&#39;t the worst thing that can happen to you; not resolving it is.&quot; Most people]]></description>
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      <title>Can the Talk of Politics Survive in an Office During an Election Year?</title>
      <link>http://www.cosemindspring.com/human-resources/recruitment-retention/talk-politics-survive</link>
      <description><![CDATA[This excerpted article from Human Resource Executive can help business owners navigate the tricky waters of political discussions at work during the final adays of this election period.&nbsp; This will hopefully give you some guidance on how to approach]]></description>
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      <title>How a Phone Can Increase Your Recruiting Effectiveness</title>
      <link>http://www.cosemindspring.com/human-resources/recruitment-retention/phone-increase-your-recruiting</link>
      <description><![CDATA[ The following excerpted article is written by Dr. John Sullivan, one of the leading writers on the topic of recruitment strategies.&nbsp; In this, he makes a case for the use of technology in a business&#39; quest for new talent.&nbsp; For those business]]></description>
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      <title>HOW TO OFFER AN EFFECTIVE APOLOGY</title>
      <link>http://www.cosemindspring.com/human-resources/conflict-resolution/offer-effective-apology</link>
      <description><![CDATA[&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HOW TO OFFER AN EFFECTIVE]]></description>
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      <title>Employee Retention in Practice</title>
      <link>http://www.cosemindspring.com/human-resources/recruitment-retention/employee-retention-practice</link>
      <description><![CDATA[The following excerpted article puts the idea of treating employees well into practice.&nbsp; If companies can&nbsp;develop engaged employees in a call center environment, imagine what it could do in yours? Seventy percent of customer-service workers, on]]></description>
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      <title>Establishing Trust With Your Employees Works Both Ways</title>
      <link>http://www.cosemindspring.com/human-resources/leadership-skills-employees/establishing-trust-with</link>
      <description><![CDATA[Have you ever thought about what it takes to establish and build trust with your employees? Trust is a cornerstone of employee engagement and retention.&nbsp; The more you as the leader of your organization focus on building trust, the more likely you are]]></description>
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      <title>Credit Screening for pre-employment purposes</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/credit-screening-employment</link>
      <description><![CDATA[ The Federal Trade Commission , the Fair Credit Reporting Act, the Graham Leach Bliley Act, Title VII of the Civil Rights Act and all three credit reporting agencies, TransUnion, Experian and Equifax, all regulate the use of credit reports for]]></description>
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      <title>Building Strong Leadership for the Future</title>
      <link>http://www.cosemindspring.com/human-resources/leadership-skills-employees/building-strong-leadership</link>
      <description><![CDATA[As a business owner, you prepare for the best of times and the worst of times, projecting into the future to maintain profitability and stability. You gather data and use tools to help you analyze the financial well-being of your company.&nbsp; Now, take]]></description>
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      <title>The Importance of Onboarding New Employees</title>
      <link>http://www.cosemindspring.com/human-resources/recruitment-retention/importance-onboarding</link>
      <description><![CDATA[ When it comes to entering a new work environment, many employees have had a similar first day experience - a myriad of paperwork for immediate completion, demonstrations of the tasks at hand, introduce a few fellow employees, and pointing out the]]></description>
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      <title>Overloaded? Who Isn't?</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/overloaded-isnt</link>
      <description><![CDATA[ Each of us faces some kind of overload every day. As I completed my daily &lsquo;To Do&rsquo; list, I once again wondered &lsquo;How I could get it all done?&rsquo; Well, I can&rsquo;t! What will get done are those items that are most important to me, or]]></description>
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      <title>Lou's Law  -  How a Little Creativity Can Bring Big Rewards in Recruiting</title>
      <link>http://www.cosemindspring.com/human-resources/recruitment-retention/lous-little-creativity</link>
      <description><![CDATA[The time has come for your organization to add staff and you want to post a job on- line. Reactions to doing this can range from &quot;No problem. I see dozens of job postings that even &quot;I could write&quot; to &quot;Holy cow, how do I do]]></description>
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      <title>Cat fight on aisle 6: court leaves open the possibility that a handbook can create a contract</title>
      <link>http://www.cosemindspring.com/human-resources/termination-employees/fight-aisle-court-leaves</link>
      <description><![CDATA[ In White v. Fabiniak , Wal-Mart fired Carla White for threatening to &quot;slap the piss&quot; out of a co-worker, Stephanie Jeppe. Prior to the termination, White had used Wal-Mart&#39;s Open Door Policy to complain to her supervisor that Jeppe had been]]></description>
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      <title>In responding to harassment complaint, prompt means prompt</title>
      <link>http://www.cosemindspring.com/human-resources/termination-employees/responding-harassment</link>
      <description><![CDATA[ In Bailey v. USF Holland , the 6th Circuit had occasion to examine whether the employer&#39;s response to two African-American employees&#39; claims of racial harassment was sufficiently prompt to defeat liability. This case provides a good case study]]></description>
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      <title>Who Are Your People? Management Magic 6</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/your-people-management</link>
      <description><![CDATA[ Whenever I visit relatives in the south, a frequent question of a new acquaintance is &ldquo;Who&rsquo;re his people?&rdquo; This shortcut is a guide to this person, his history, status in the community, etc. In the workplace &ldquo;Who&rsquo;re your]]></description>
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      <title>Before Posting an Open Job</title>
      <link>http://www.cosemindspring.com/human-resources/recruitment-retention/before-posting-open</link>
      <description><![CDATA[Without a good map, set of directions or GPS coordinates, how can we navigate ourselves in unfamiliar territory?&nbsp; Most small business owners are very good at what they do (that&#39;s why they&#39;re in business), yet making good hires may not be]]></description>
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      <title>Why Review an Applicant's Driving Record?</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/review-applicants-driving</link>
      <description><![CDATA[Just because your applicant provides a driver&#39;s license does not mean they are a legally licensed driver.&nbsp; A license revocation or suspension may only show up on a motor vehicle report. A driving record or motor vehicle report (MVR) can be an]]></description>
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      <title>Management Magic: Chronic Complainers</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/management-magic-chronic</link>
      <description><![CDATA[ Dealing With Chronic Complainers: Management Magic 5 Your employee frequently and openly complains and criticizes most management actions. Criticisms are generally expressed as an opinion that &ldquo;It won&rsquo;t work! A waste of time! &rdquo; When]]></description>
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      <title>Wake up the Sleep Walkers: Management Magic 4</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/wake-sleep-walkers-management</link>
      <description><![CDATA[ In 2006 the Gallup Company surveyed one thousand employees across the nation regarding their &lsquo;level of engagement&rsquo; in their work/company. The results were shocking. The Gallup Company found that only 27% of all workers are actively engaged in]]></description>
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      <title>A Criminal Records Primer for the Employer</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/criminal-records-primer</link>
      <description><![CDATA[ There are many free public records resources available to an employer who conducts pre-employment criminal records searches in-house. A complete listing of free available online public records, by state, is available at]]></description>
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      <title>Finding a Reputable Pre-employment Screening Provider</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/finding-reputable-employment</link>
      <description><![CDATA[ Consider the following points: - The Society for Human Resource Management states that 45% of all resumes contain at least one major fabrication - The U.S. Chamber of Commerce estimates that 33% of all bankruptcies are due to employee theft - Identity]]></description>
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      <title>6th Circuit Recognizes Claim for Associational Retaliation</title>
      <link>http://www.cosemindspring.com/human-resources/termination-employees/circuit-recognizes-claim</link>
      <description><![CDATA[ The 6th Circuit continues to broaden the scope of retaliation claims, and in the process make it more and more difficult for employers in Ohio, Michigan, Kentucky, and Tennessee to manage against these claims. In Hawkins v. Anheuser-Busch , for example,]]></description>
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      <title>Management Magic 3: Creating the Super Manager</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/management-magic-creating-1</link>
      <description><![CDATA[ Why is it that the most effective supervisors are working the night shift? Well, would you like to be awakened at three am with a question you would expect the supervisor to be able to answer? You might be a bit short tempered. But why do you answer]]></description>
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      <title>Outsourcing; Cost Savings or Risky Business</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/outsourcing-cost-savings</link>
      <description><![CDATA[ RPOs, HROs and BPOs all have one thing in common, cost savings. Utilizing economies of scale and by leveraging business potentials and synergies from within your organization these services can dramatically increase productivity and efficiency. The risk,]]></description>
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      <title>Negligent Hiring - What Every Employer Needs to Know</title>
      <link>http://www.cosemindspring.com/human-resources/safe-hiring-practices-1/negligent-hiring-what</link>
      <description><![CDATA[In nearly every U.S. state, courts have ruled that employers owe a special duty to their employees and clients to protect them from the harmful or criminal acts of other employees.&nbsp; Financial awards and public fallout from instances where a]]></description>
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      <title>Management Magic 2: Creating Self-Managed Employees</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/management-magic-creating</link>
      <description><![CDATA[ What could be more helpful than having all your employees doing exactly what is needed for success without having to worry about who is doing what, when and how? The most successful organizations are able to create a strong cadre of self managed]]></description>
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      <title>Management  Magic</title>
      <link>http://www.cosemindspring.com/human-resources/achieving-your-strategic/management-magic</link>
      <description><![CDATA[ Increase the possibility for achieving desired results by ensuring a few basics are working for you everyday . We get caught up in day-to-day operations and frequently lose sight of management basics. And the basics are key to reaching your goals. The]]></description>
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      <title>Defamation liability in internal investigations?</title>
      <link>http://www.cosemindspring.com/human-resources/termination-employees/defamation-liability</link>
      <description><![CDATA[ Jackson v. City of Columbus , decided today by the Ohio Supreme Court, illustrates the importance of being thorough in all internal investigations of employee misconduct, and only disclosing the results of such investigations on a need to know basis. The]]></description>
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      <title>Using the Interview to Make a Better Hire</title>
      <link>http://www.cosemindspring.com/human-resources/finding/using</link>
      <description><![CDATA[ One of the biggest challenges for your business is making the right hire for an open position. &nbsp; You can improve the quality of your hires by performing a thorough, job-related interview. &nbsp; The goal of the selection interview is to collect]]></description>
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      <title>Finding New Hires Through Employee Referrals</title>
      <link>http://www.cosemindspring.com/human-resources/finding/finding-hires-t</link>
      <description><![CDATA[ A proactive approach to recruiting can ease the stress of unexpected turnover. One effective strategy to identify potential new hires is an Employee Referral Program (ERP). An ERP provides a monetary incentive for your current employees to help you find]]></description>
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      <title>Keeping it Real:  Providing a Realistic Job Preview</title>
      <link>http://www.cosemindspring.com/human-resources/finding/keeping-real-pr</link>
      <description><![CDATA[ You are ready to start interviews for your open Administrative Assistant position. As you prepare to show off your workplace, you quickly do the rounds and make sure everyone is on their best behavior. You hide the back up of filing away in a closet and]]></description>
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      <title>Retain Workers with Flexible Work Options</title>
      <link>http://www.cosemindspring.com/human-resources/finding/retain-workers</link>
      <description><![CDATA[ Not all Baby Boomers are ready to retire, but many no longer want to work the traditional workweek. Parents want more time with their families and many recent college graduates want more time to pursue leisure activities. These and other demographic]]></description>
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