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A few weeks ago, my laptop died and it needed to be serviced. Instead of going to a big, box store, I thought I would patronize the local computer repair company. I called them at about 2 pm to check their hours. The young man at the store told me they would be open until 6 pm.
I've worked in the family entertainment business for many years. And whenever my profession came up in conversation, people would always remark, "how much fun it must be to work at an amusement park." And they were right. It was fun.
Customer service is an elusive target - one that is more often missed than attained. The irony is that it's a target that every business wants to hit. Although, if you pay attention to advertisements on television, radio and in print you'll notice that most businesses seem content with at least being able to claim that they deliver excellent service. More often than not, when you finally break down and do business with these organizations you find that their service claims maybe shouldn't have been so bold.
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