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OnBoarding
People! Helping them and your business succeed. When the economy gets tougher, more people issues tend to appear. Whether that is for existing staff or new hires. Most business owners are experts at what drives the business. Too often they are not experts at interviewing and coaching people. In these economic times hiring and keeping good people are critical. We will share some tips based on our 20+ years of interviewing, recruiting/staffing and coaching experience with thousands of people.
It all starts with the interview
Assuming you’re not an expert at interviewing and if you don’t truly understand candidates’ skills & most importantly their personal/Behavior styles, the opportunity for a mistake increases dramatically. That mistake can cost you 150% of their annual pay. Suggestions: Improve how you interview! Better questions, tests and focus more time on your focus on their behavior in the interview.
Getting them started. (OnBoarding)
A typical approach is to take a few hours or days, have them shadow someone and hope they pick up things quickly and ask questions. The first problem is that people don’t want to look like they don’t know something so they hesitate to ask questions. The real questions are not just “what” do they have to learn but “what is the best way they do learn?” Suggestions: Plan out a more detailed plan to help a new person become more comfortable quicker which enables them to be more productive quicker. Ask them how they like to learn and plan your multiple touch training over the next 30 days and increase their success.
Critical steps for leader’s
Good communications are always critical especially at this stage since the new person does not know you or anything. Don’t assume that after the initial Onboarding stage you are done. Helping them to learn who & how you and the business operate quickly is your responsibility. Suggestions: Set clear expectations. Share your philosophies & values. Most importantly conduct at least 1 behavior or personal development review in the first 30 days and continue that every 6 months.
People are not only a small businesses greatest asset – they are one of the greatest investments. The overall losses are hard to measure because they don’t always show up on the P&L. I strongly suggest you raise the value of your investment in people now! Raising the importance of Human Resources and People Development in or for your business is a very smart investment in these economic times. From the initial interview to the OnBoarding process to Ongoing Personal Development & Coaching are all equally important.