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HOW TO OFFER AN EFFECTIVE APOLOGY

written on August 25, 2008 by Ingeborg Hrabowy

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HOW TO OFFER AN EFFECTIVE APOLOGY & BE AMAZED AT THE RESULTS

1) Acknowledge the error/shortcoming.

2) Provide an explanation (not excuse) for what took place and why.

3) The apology must be sincere. If not, you're not ready to apologize.

4) Ideally your attitude should be non defensive and non begrudging.

5) Make amends or restitution. Provide a very clear statement of what corrective action you will take/make and what the offended party can expect. Do not overpromise corrective actions - otherwise it's highly likely that you will feel resentful toward the other party.

6) Deliver on your promises and follow through.

To obtain more information on how Dr. Hrabowy can assist you or your company, contact her directly @ 440.838.5011 or email DocHrabowy@aol.com. All inquiries are confidential.