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"Do what you do so well that they will want to see it again and bring their friends." Walt Disney. Customer relationship management is powerful in theory, but troubled in practice. Your customer may always be right, your customer service may be impeccable, and... your profits may be falling.

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If Your Business Plan is Done So is Your Company

written on December 14, 2007 by Anita Campbell

A Checklist of Tools for Business

We're all familiar with the concept of a business plan. And most of us would agree that a business plan is an essential element on your business checklist.

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Local Staffing Trends You Need to Know

written on December 14, 2007 by Anita Campbell

A Checklist of Tools for Business

A variety of economic indicators say small business employers are having trouble filling open positions with qualified workers. In some cases the lack of qualified staff is putting a lid on productivity and throughput.

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Can I have the keys to my phone system please

written on December 13, 2007 by Laura Leggett

Telecommunications

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Incorporate File an LLC

written on December 13, 2007 by Anita Campbell

A Checklist of Tools for Business

Let's say you are starting a business, or you are ready to graduate from a self-employed solo owner to a company structure. You may be thinking about the decision to incorporate or file for an LLC (limited liability company).

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Websites A Homebased Businesss Virtual Real Estate

written on December 13, 2007 by Rich Dusky

Marketing Plans

Our new "digitally-connected" environments are allowing many more people to follow their dream of being in business for themselves.

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IRS Announces 2008 CostofLiving Adjustments

written on December 12, 2007 by William Riccio

Tracking Business Finances

The following is a list of items affected by the IRS cost-of-living adjustments for 2008 which can be found in IRS Rev. Proc 2007-66 (http://www.irs.gov/irb/2007-45_IRB/ar19.html):

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IRS Sets New Guidelines for Contingent Fees

written on December 07, 2007 by William Riccio

Tracking Business Finances

In the past, the IRS has taken a strong stance against all forms of contingent fees. The recently released circular 230 revisions issued by the Treasury Department allow tax professionals to charge based on contingent fees only in the following circumstances:

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Dont Open Those Emails DangerDanger

written on December 05, 2007 by Steve Krisfalusy

Business Technology

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When do I need a T1

written on December 04, 2007 by Laura Leggett

Telecommunications

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The Art of the Goal

written on December 03, 2007 by Nicole Stika

Peer Advisory Groups

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Getting started

written on December 03, 2007 by Steve Krisfalusy

Business Technology

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2008 Federal Standard Mileage Rates

written on November 29, 2007 by William Riccio

Tracking Business Finances

Under Revenue Procedure 2007-70, the Internal Revenue Service has issued the standard mileage rates for 2008. The standard mileage rate for cars, vans, pickup trucks or panel trucks will be increasing to 50.5 cents per mile starting January 1, 2008. The standard mileage rate for medical or moving will actually be decreasing to 19 cents per mile. The charitable miles driven rate will remain unchanged at 14 cents per mile.

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Stop Curling Up Like a Porcupine Get Accountable

written on November 29, 2007 by Nicole Stika

Peer Advisory Groups

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Ohio New Hire Reporting Requirements

written on November 16, 2007 by William Riccio

Tracking Business Finances

Ohio employers are required to report newly hired or rehired employees and contractors to the State of Ohio New Hire Reporting Center. The information collected is matched with state and national data to help collect child support and reduce fraudulent unemployment and worker's compensation payments.

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Six Small Steps to Break Out of a Big Rut By Guerline Jasmin

written on November 14, 2007 by Nicole Stika

Peer Advisory Groups

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CRM Tools Getting Sales Marketing and Customer Service on the Same Page

written on November 14, 2007 by Rich Dusky

Marketing Plans

Today, we seem to have to be quicker, smarter and more creative than the year before. Every company is searching for a competitive solution to beat competition.

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A simple problem to fix to many cooks