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To slow down to speed up is not easy to grasp. I suggest you read it several times and process this by thinking of how you handled pressure situations in the past.

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At My Earliest Convenience Voicemail Message A Reflection of Your Customer Service

written on June 10, 2009 by Jeanne Bluffstone

COSE Home Business Network

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Great Service In The Snow

written on June 10, 2009 by Scott Brown

Customer Service

Managers and owners are always trying to come up with ways to "teach" service. And without a doubt, businesses need to clearly identify what service means to the organization and how it is delivered to the customer. No argument here.

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Running Around In Circles Can Make You Dizzy

written on June 10, 2009 by Rachel Torchia

Customer Retention

Rachel asks you to think about: When you run in circles you can become exhausted and in the end, what have you accomplished?

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Access to Capital Issue Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

Although small businesses represent over 98% of the employer firms in the country, they continually face unique challenges to accessing capital. Many start-up and expanding businesses lack the assets necessary to obtain a traditional bank loan, which impacts the overall economy in terms of revenue, jobs, and economic opportunity.

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Regulatory Reform Issue Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

Although progress has been made, oppressive federal regulations and paperwork continue to plague small businesses across the country. According to the National Small Business Association, in fiscal year 2005, the American public spent 8.4 billion hours wrestling with federal paperwork requirements and $1.1 trillion complying with federal regulations.

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Affordable Energy Issue Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

Since 1999, COSE has had the opportunity to work with FirstEnergy on an electricity aggregation program for COSE members. With over 1,100 small businesses participating in this program, COSE has been able to witness, first hand, the impact of the savings created for these small businesses.

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The RESPECT Act Bill Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

The RESPECT Act would significantly change the definition (in the National Labor Relations Act) of supervisors by requiring that they spend the majority of their work time (over 50%) in the listed supervisory tasks of hiring, firing, transferring, suspending, laying off, recalling, promoting, discharging, rewarding, disciplining other employees, adjusting employee grievances, or effectively recommending such action - so long as it requires the use of independent judgment.

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H1B Visas Issue Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

H1B Visas, the most popular and sought after work permit in the United States, allow foreign nationals to connect with U.S. employers for a period of six years at a time. To qualify for an H1B Visa, a worker must possess skills in a specialty area such as IT, Computing, Finance, Accounting, Banking, Marketing, Advertising, PR, Sales, Recruiting, Engineering, Teaching, HealthCare/Medical, Legal, Lawyers, Networking, Telecoms, Business, Management and Hospitality, among others.

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Small Business Tax Reform Issue Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

Small business continues to be the engine that drives the economy. Small business owners and their employees account for over 70 million people in the United States, and over 2.5 million Ohioans. Over 40% of Americans work for companies that are smaller than 100 employees

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Healthy Families Act Bill Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

H.R. 2460/S. 1152, the Healthy Families Act, was reintroduced by U.S. Representative Rosa DeLauro (D-CT) and Senator Edward Kennedy (D-MA), and, if passed will negative impact small business, employees, and the overall economy.

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Federal Health Care Reform Issue Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

The rising cost of health care is placing many small businesses in a position where they are no longer able to offer insurance programs. As a result, the number of small businesses with less than 10 employees offering health insurance benefits to their workers has dropped to 48% down from 60% just ten years ago.

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Card Check Bill Brief

written on June 09, 2009 by COSEAdvocacyInformation contributor

COSE Advocacy Information

The Employee Free Choice Act (EFCA), also known as "Card Check," represents the largest sweeping change in labor relations in over 70 years. Representing 99.7% of all employer firms, small businesses employ half of all private sector employees and have generated 60-80% of net new jobs annually over the last decade.

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Arts Network Education 05/14/09--Expand Your Reach: Selling Wholesale and Retail

written on June 09, 2009 by Matt Charboneau

COSE Arts Network

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Sample business forms and templates from 5/14/09 Expand Your Reach: Selling Wholesale and Retail

written on June 09, 2009 by Matt Charboneau

COSE Arts Network

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Too Many Things To Finish Whose Fault Is It

written on June 08, 2009 by Rachel Torchia

Customer Retention

Do you ever get an idea and jump right in working on it and then something else comes along and you jump in on that one? Oops now go back to the first one. Your emotions have you running in circles and nothing gets finished?

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Interview with Inspiron Logistics Best Emerging Company 2009

written on June 08, 2009 by Brad Nellis

NEOSA- The COSE Technology Network

NEOSA interview with Scott Dettling, founder and CEO of Inspiron Logistics, winner of the 2009 NEOSA Best of Tech Awards - Best Emerging Company

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NEOSA Seminar SEOSEM for the Tech Company

written on June 08, 2009 by Brad Nellis

NEOSA- The COSE Technology Network

Michael Murray, VP of Online Marketing with Fathom SEO, presents and interesting and very informative discussion on maximizing your positioning through proper SEO and improving the ROI of your pay-per-click advertising....

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