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Quick Strategies to Minimize Downtime During Power Outages
written on August 07, 2009 by Laura Leggett
Telecommunications

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Nobodys Perfect
written on August 07, 2009 by Rachel Torchia
Customer Retention

Nobody's perfect - not even you! Let's face it, you are human. Richard Flint reminds us: You are human; with that fact comes the reality you will make mistakes.

 

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Make a Wise Investment Partnering with a Collections Agency
written on August 04, 2009 by William Kesman
Receivables Management

Many business owners have been faced with the reality of delinquent accounts receivable and have made attempts to collect these past due balances from their customers and clients. However, what some business owners have realized is that collecting on a bad debt takes finesse. Whether it is sending out collection letters or making the dreaded collection call; each account requires the workmanship of a skillful and knowledgeable collections specialist. Your collections specialist must encompass a degree of delicacy and refinement; however, must also be firm and direct when maneuvering your accounts receivables.

 

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CEO Profiling the Four Kinds of CEOs
written on August 04, 2009 by Eric Kurjan
Strategic Planning and Execution

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I Dont Want Your Accident Forgiveness
written on August 04, 2009 by Scott Brown
Customer Service

 

A new marketing campaign by a major insurance carrier tauts that they will "forgive" you for an accident by not raising your rates with their new "Accident Forgiveness" policy.  They say they're doing this because most insurance companies will raise your rates after you have an accident.  This is true - and it does stink.  But the whole idea of them "forgiving" me kind of rubs me the wrong way.  Maybe - quite possibly - it's just me.

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Solo Entrepreneurs Want to Boost Productivity Add a Copywriter to Your Virtual Team
written on August 04, 2009 by Ellen H Brown
Professional Advancement

As a solo business owner, do you feel as though there are never enough hours in the day to get everything done?  As a coach, I work with many business owners who feel that way.

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What Would YOU Do Clean Your Office
written on August 04, 2009 by Rachel Torchia
Customer Retention

I'll bet this is a subject we will think about from time to time; it is seldom spoke openly with others. What Would You Do?

 

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Last 3 of 9 Tips on Recession Rescue Strategies
written on August 03, 2009 by Dan Cricks
Marketing 101

The last 3 but the most important...

#3 - Stay positive - don't ever give up. There will always be rough times. You need to have the foresight to know people still buy during tough times. Like Dan Kennedy says, "Sales are down because selling is down."

 

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Best Small and Medium Companies to Work for in America
written on August 03, 2009 by Michele Ridella
Leadership Skills in Employees

The list is out for the 50 best small and mid size companies to work for in America. This study is a joint effort between the Great Place to Work Institute and the Society for Human Resource Management. View the list and see what makes them so great at: www.greatplacetowork.com.

 

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Prank Call Provides Insight
written on August 03, 2009 by Scott Brown
Customer Service

 

The phone in my office started to ring, and through some technological confusion, instead of a client on the other end, it was one of my employees who unknowingly answered the phone courteously and professionally.  This was too much for me to resist - I immediately switched to some random foreign accent and started asking a myriad of questions that made no sense at all.

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Affordable Renewable Energy for Your Home Based Business
written on August 03, 2009 by Jessica Davis
Greening Your Business

 

If you are a homeowner you may be able to install solar thermal renewable energy technology in your home and qualify for substantial rebates and tax credit.

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Have You Stopped Being A Risk Taker
written on August 03, 2009 by Rachel Torchia
Customer Retention

When times are tough, there is a tendency to hunker down and wait for things to get better. Play it safe, take no chances and then wonder why nothing is happening.

 

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5 Ways to Get the Most Out of Your Technology Outsourcer
written on July 30, 2009 by Laura Pettit Rusick
Innovation in Technology

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Microsoft and Yahoo are Trying to Catch Google For Ad Revenue
written on July 30, 2009 by David Goebel
Search Engine Marketing

Microsoft and Yahoo announced today that they are forming a partnership to enhance the search on Yahoo web properties. Yahoo is outsourcing its search to Microsoft, who will use the Bing search engine.

 

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Second 3 of 9 Tips on Recession Rescue Strategies
written on July 29, 2009 by Dan Cricks
Marketing 101

Last week I gave the first 3 here are 3 more...

#6 - Implement premiums and upsells - 10-15% of your leads/clients will buy the package of goods/services you have so go ahead and create a "Platinum Package." Don't be bashful about it. I make fun of myself all the time as I am a sucker for the upsell. When I buy something I want the best.

 

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Provide Solutions for your Customers
written on July 29, 2009 by Scott Brown
Customer Service

 

I stopped at Home Depot yesterday trying to find a solution for a simple household repair.  I wasn't sure what the fix would be, but I was hoping someone could help me. 

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Alternative Ways to Finance a Business Purchase
written on July 27, 2009 by Kipp Krukowski
Buying and Selling a Business

Financing a business acquisition in today's economy isn't as easy as it was several years ago.  Banks have tightened lending standards for buying a business and business financial performance is down.  However, there are good businesses available on the market for those with money and the willingness to buy in a down market.

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Never Give Up
written on July 27, 2009 by Rachel Torchia
Customer Retention

Today's times can be trying to say the least. Nothing is the same and the added pressure of constant adjustment can be exhausting.

 

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Stand Up and Stop Rolling Over Negotiating Tips for Tough Times
written on July 27, 2009 by Diane Helbig
Relationship Selling Strategies

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Customers Find New Ways to Complain About Your Bad Service
written on July 27, 2009 by Scott Brown
Customer Service

 

Sometimes bad service leads to some pretty creative methods of sharing bad experience with the world.  Here's a great song (and video) by musician Dave Carroll who was on a United flight when he watched as baggage handlers manhandled bags and threw Carroll's $3,500 Taylor guitar on the ground causing about $1,200 in damage.

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Will Your Decision be The Kiss of Death for Your Company
written on July 27, 2009 by Dan Cricks
Marketing 101



The kiss of death is cutting your marketing budget during a tough economic time!!!

 

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Limits Exist Only in the Mind
written on July 27, 2009 by Roxanne Kaufman
Professional Advancement

"Limits exist only in the mind", Author Unknown.  What Do You Have ‘IN MIND' for the Future?  It's not news.  We hear it everyday in every way... times are changing.

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Behavior NEVER Lies Revisited
written on July 24, 2009 by Rachel Torchia
Customer Retention

My absolute favorite book is by Richard Flint, "BEHAVIOR NEVER LIES". I worte about this some time ago and it is worth returning to it.

 

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Halfway is Not Far Enough
written on July 24, 2009 by Diane Helbig
Relationship Selling Strategies

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Honestly Now Who Are You
written on July 23, 2009 by Rachel Torchia
Customer Retention

You are what you believe. What you are doing with your life is a visual definition of what you believe about you!

 

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