- Quick Strategies to Minimize Downtime During Power Outages
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written on August 07, 2009
by Laura Leggett
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Telecommunications
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- Nobodys Perfect
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written on August 07, 2009
by Rachel Torchia
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Customer Retention
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Nobody's perfect - not even you! Let's face it, you are human. Richard Flint reminds us: You are human; with that fact comes the reality you will make mistakes.
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- Make a Wise Investment Partnering with a Collections Agency
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written on August 04, 2009
by William Kesman
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Receivables Management
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Many business owners have been faced with the reality of delinquent accounts receivable and have made attempts to collect these past due balances from their customers and clients. However, what some business owners have realized is that collecting on a bad debt takes finesse. Whether it is sending out collection letters or making the dreaded collection call; each account requires the workmanship of a skillful and knowledgeable collections specialist. Your collections specialist must encompass a degree of delicacy and refinement; however, must also be firm and direct when maneuvering your accounts receivables.
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- CEO Profiling the Four Kinds of CEOs
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written on August 04, 2009
by Eric Kurjan
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Strategic Planning and Execution
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- I Dont Want Your Accident Forgiveness
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written on August 04, 2009
by Scott Brown
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Customer Service
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A new marketing campaign by a major insurance carrier tauts that they will "forgive" you for an accident by not raising your rates with their new "Accident Forgiveness" policy. They say they're doing this because most insurance companies will raise your rates after you have an accident. This is true - and it does stink. But the whole idea of them "forgiving" me kind of rubs me the wrong way. Maybe - quite possibly - it's just me.
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- Solo Entrepreneurs Want to Boost Productivity Add a Copywriter to Your Virtual Team
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written on August 04, 2009
by Ellen H Brown
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Professional Advancement
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As a solo business owner, do you feel as though there are never enough hours in the day to get everything done? As a coach, I work with many business owners who feel that way.
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- What Would YOU Do Clean Your Office
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written on August 04, 2009
by Rachel Torchia
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Customer Retention
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I'll bet this is a subject we will think about from time to time; it is seldom spoke openly with others. What Would You Do?
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- Last 3 of 9 Tips on Recession Rescue Strategies
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written on August 03, 2009
by Dan Cricks
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Marketing 101
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The last 3 but the most important...
#3 - Stay positive - don't ever give up. There will always be rough times. You need to have the foresight to know people still buy during tough times. Like Dan Kennedy says, "Sales are down because selling is down."
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- Best Small and Medium Companies to Work for in America
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written on August 03, 2009
by Michele Ridella
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Leadership Skills in Employees
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The list is out for the 50 best small and mid size companies to work for in America. This study is a joint effort between the Great Place to Work Institute and the Society for Human Resource Management. View the list and see what makes them so great at: www.greatplacetowork.com.
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- Prank Call Provides Insight
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written on August 03, 2009
by Scott Brown
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Customer Service
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The phone in my office started to ring, and through some technological confusion, instead of a client on the other end, it was one of my employees who unknowingly answered the phone courteously and professionally. This was too much for me to resist - I immediately switched to some random foreign accent and started asking a myriad of questions that made no sense at all.
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- Affordable Renewable Energy for Your Home Based Business
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written on August 03, 2009
by Jessica Davis
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Greening Your Business
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If you are a homeowner you may be able to install solar thermal renewable energy technology in your home and qualify for substantial rebates and tax credit.
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- Have You Stopped Being A Risk Taker
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written on August 03, 2009
by Rachel Torchia
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Customer Retention
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When times are tough, there is a tendency to hunker down and wait for things to get better. Play it safe, take no chances and then wonder why nothing is happening.
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- 5 Ways to Get the Most Out of Your Technology Outsourcer
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written on July 30, 2009
by Laura Pettit Rusick
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Innovation in Technology
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- Microsoft and Yahoo are Trying to Catch Google For Ad Revenue
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written on July 30, 2009
by David Goebel
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Search Engine Marketing
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Microsoft and Yahoo announced today that they are forming a partnership to enhance the search on Yahoo web properties. Yahoo is outsourcing its search to Microsoft, who will use the Bing search engine.
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- Second 3 of 9 Tips on Recession Rescue Strategies
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written on July 29, 2009
by Dan Cricks
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Marketing 101
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Last week I gave the first 3 here are 3 more...
#6 - Implement premiums and upsells - 10-15% of your leads/clients will buy the package of goods/services you have so go ahead and create a "Platinum Package." Don't be bashful about it. I make fun of myself all the time as I am a sucker for the upsell. When I buy something I want the best.
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- Provide Solutions for your Customers
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written on July 29, 2009
by Scott Brown
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Customer Service
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I stopped at Home Depot yesterday trying to find a solution for a simple household repair. I wasn't sure what the fix would be, but I was hoping someone could help me.
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- Alternative Ways to Finance a Business Purchase
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written on July 27, 2009
by Kipp Krukowski
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Buying and Selling a Business
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Financing a business acquisition in today's economy isn't as easy as it was several years ago. Banks have tightened lending standards for buying a business and business financial performance is down. However, there are good businesses available on the market for those with money and the willingness to buy in a down market.
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- Never Give Up
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written on July 27, 2009
by Rachel Torchia
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Customer Retention
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Today's times can be trying to say the least. Nothing is the same and the added pressure of constant adjustment can be exhausting.
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- Stand Up and Stop Rolling Over Negotiating Tips for Tough Times
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written on July 27, 2009
by Diane Helbig
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Relationship Selling Strategies
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- Customers Find New Ways to Complain About Your Bad Service
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written on July 27, 2009
by Scott Brown
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Customer Service
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Sometimes bad service leads to some pretty creative methods of sharing bad experience with the world. Here's a great song (and video) by musician Dave Carroll who was on a United flight when he watched as baggage handlers manhandled bags and threw Carroll's $3,500 Taylor guitar on the ground causing about $1,200 in damage.
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- Will Your Decision be The Kiss of Death for Your Company
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written on July 27, 2009
by Dan Cricks
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Marketing 101
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The kiss of death is cutting your marketing budget during a tough economic time!!!
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- Limits Exist Only in the Mind
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written on July 27, 2009
by Roxanne Kaufman
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Professional Advancement
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"Limits exist only in the mind", Author Unknown. What Do You Have ‘IN MIND' for the Future? It's not news. We hear it everyday in every way... times are changing.
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- Behavior NEVER Lies Revisited
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written on July 24, 2009
by Rachel Torchia
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Customer Retention
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My absolute favorite book is by Richard Flint, "BEHAVIOR NEVER LIES". I worte about this some time ago and it is worth returning to it.
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- Halfway is Not Far Enough
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written on July 24, 2009
by Diane Helbig
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Relationship Selling Strategies
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- Honestly Now Who Are You
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written on July 23, 2009
by Rachel Torchia
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Customer Retention
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You are what you believe. What you are doing with your life is a visual definition of what you believe about you!
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