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Improving Business Performance by Creating High Performance Teams
written on September 08, 2009 by Dennis Sommer
Growth Strategies

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Company Culture and Its Influence on Your Brand
written on September 08, 2009 by Rachel Downey
Creating a Positive Culture

This article includes two exercises that can help you identify your culture and its alignment with your Brand.

culture: noun: the customs, arts, social institutions and achievements of a particular nation, people, or other social group; with adj: attitudes and behavior characteristic of a particular social group.

 

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Cleveland Clinic Its About a Healthy Environment
written on September 08, 2009 by Beau Daane
Waste Reduction, Recycling and Composting

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Collections Means Customer Service
written on September 08, 2009 by William Kesman
Receivables Management

It's important for collectors to remember that customer service is a key part of their position when making calls to past due customers. This not only makes it easier for the customer to open up about what the delay in payment is, but also keeps a positive attitude during the call and prevents a hindrance on future business with the customer.

 

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Business for Sale Financing Good News Has Arrived
written on September 08, 2009 by Kipp Krukowski
Buying and Selling a Business

One of the major barriers of financing a small business acquisition through the SBA has been removed.  This is a reason for both business buyers and sellers to rejoice!

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Have You Earned The Right
written on September 08, 2009 by Jeff Nischwitz
Growth Strategies

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Clean Air in Northeast Ohio and Beyond
written on September 03, 2009 by Nicole Stika
Greening Your Business

 

The technology exists to clean up motor vehicle emissions.  Most of the adverse health impacts from exposure to vehicle emissions can be prevented.  In fact, it is estimated that the health care cost savings would vastly exceed the costs to clean up our air.

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Tug of War Your Mind and Emotions
written on September 03, 2009 by Rachel Torchia
Customer Retention

Do you or don't you? Should you or shouldn't you? Go - Stay? What if? What is the right decision for you?

 

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Customer Service as Customer Experience
written on September 02, 2009 by Brian Sooy
Branding

My story begins with the purchase of a fountain pen, and ends with a lesson in how a brand (especially a luxury brand) achieves brand alignment.

Huh? What I mean is that customer service is part of your brand, because it's part of the customer experience. When you make a claim about your brand, you need to back it up, especially when the customer isn't happy.

 

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Brand Positioning in a Big World
written on September 02, 2009 by Rachel Downey
Branding

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Transparency and Trust
written on September 02, 2009 by Roxanne Kaufman
Professional Advancement

"The problem with communication... is the illusion that it has been accomplished." George Bernard Shaw.  In a recent Harvard Business Review article ("A Culture of Candor," June 2009), James O'Toole and Warren Bennis tell us we need a better way to evaluate our business leaders.  They tell us it's no longer prudent to judge American corporate leaders' performance solely on the extent to which they create wealth for investors.

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Lifes Ups and Downs Controlled by Emotions
written on September 01, 2009 by Rachel Torchia
Customer Retention

Are you ever "out of control"? Do you snap at those around you for little or no reason?

 

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Big NoNo Twitter and The Hard Sell
written on August 31, 2009 by Karen Malone Wright
Social Media

It takes a while to really understand the intricacies of Twitter. That’s particularly true for business people applying traditional marketing techniques to a Web 2.0 environment

 

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Dont Neglect the People That Support You Part IV
written on August 31, 2009 by Michele Ridella
Employee Development

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Where Do I Work Orientation for the New Guy
written on August 31, 2009 by Rachel Downey
Creating a Positive Culture

Every person employed by your business is representing your company. Even if they don't have front line responsibilities with your customers or clients, they certainly get asked at networking events or parties what they do and where they work. Implementing a formalized Orientation Program at your small business does a number of things:

 

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From Tolerance to Inclusion Part 2
written on August 31, 2009 by Tameka Taylor
Diversity Awareness and Education

My last posting was sparked by what appears to be our numbness as a society to hate crimes and the large number of organized hate groups that exist in the United States that are based on prejudice and discrimination. I also highlighted the difference between tolerance, acceptance, appreciation, and inclusion. Concluding with the concept that the inclusion is about action and the way in which we behave and treat others in our environment.

 

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3 Easy Ways to Participate in Shaping a Sustainable Cleveland
written on August 31, 2009 by Jessica Davis
Greening Your Business

August 12-14, 2009, Mayor Frank G. Jackson hosted an Appreciative Inquiry (AI) summit, bringing together a diverse group of people vested in and dedicated to Cleveland to use their vast knowledge and imagination to create an action plan for building a green economy for Cleveland's future.

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HR Segment People What do we do now Part 1 of 3
written on August 31, 2009 by Steve Krisfalusy
Employee Development

Most businesses have already started to address cost cutting, efficiency & productivity issues in their businesses and now the last item on the list is their "PEOPLE"! In this series we will cover 3 different ways to address a small businesses greatest asset, people!

 

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What Are People Saying About YOU Online
written on August 31, 2009 by Diane Helbig
Relationship Selling Strategies

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Buying a Business Hiring a Business Broker to Find a Company
written on August 28, 2009 by Kipp Krukowski
Buying and Selling a Business

Many individuals or companies that are looking to buy a business rely on looking at available companies on business for sale websites.  While this is the most common method to find business opportunities, another method is to hire a business broker or business intermediary to search for a business based on your specific criteria.

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CFPA Impact On My Business How Will It Affect Your Business
written on August 28, 2009 by Rachel Torchia
Customer Retention

Yesterday, representatives of the U.S. Chamber of Commerce (USCC) warned more than 200 participants during a conference call the negative impact the proposed Consumer Finance Protection Agency (HR 3126) will have on the business community, including the title insurance industry.

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Who Are You
written on August 28, 2009 by Rachel Torchia
Customer Retention

Who are you? Who do you want others think you are? A question to ask yourself and honestly answer: When your life is over, what one word would you want people to use to describe your time on this Earth?

 

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How Knowing What Energizes Your Employees Will Help You
written on August 27, 2009 by Kenyon Mau
COSE Advocacy Information

We are seeing signs that while the Employee Free Choice Act (EFCA) is still in Senate committee discussions, some form of compromise is expected to be passed at some point in the future.  This fact makes reviewing your vulnerability to union organizing critical for your future as a business owner or manager.

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Will Your Business Survive an H1N1 Outbreak
written on August 26, 2009 by Barbara Paynter
Crisis Communications

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Are You Sure You Are the Captain in Your Life
written on August 26, 2009 by Rachel Torchia
Customer Retention

Are you sure you are in charge of you? Do you trust yourself enough to take charge? Who is responsible for your destiny? You or someone else you allow to be responsible?

 

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