- Best Practices for Collections
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written on September 24, 2010
by John Doucette
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Receivables Management
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Cash flow is the lifeblood of every business and slow paying customers can seriously affect it. This article will address some best practices that a business can use to improve the effectiveness of its internal credit and collection processes.
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- Why Even Small Businesses Should Have an Attorney on Retainer
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written on September 24, 2010
by Scott Lawson
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Building and Maintaining Your Legal Infrastructure
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In an effort to avoid legal costs, it is not uncommon for business owners to enter into a business transaction, or long-term business agreement, without consulting an attorney. Unfortunately, many of those same business owners later experience unpleasant legal surprises.
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- There is A Customer Service Desk In Your Social Media Account
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written on September 21, 2010
by Karen Malone Wright
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Social Media
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Social networking. Social computing. Social media. Look up the definition of "social." Whether you use www.Dictionary.com or a hardbound book, you won't find a listing that says "monologue."
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- Tips for More Effective Communication
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written on September 21, 2010
by Ingeborg Hrabowy
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Conflict Resolution
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Communication killers:
1) Assuming.
2) Avoidance/not dealing with the problem.
3) Failure to clarify.
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- Are Your Teams Performing?
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written on September 21, 2010
by Joe Mayer
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Employee Development
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Teams, teamwork, high performance teams seem to be some of the most used words when reading about what makes successful companies tick. And most business owners will confirm that this is the case in their companies, too.
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- Going Green Can Help Restaurants Make Green
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written on September 17, 2010
by Nicole Stika
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Greening Your Business
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In the last post, I looked at the potential benefits that a supermarket or large retail store can experience by investing in energy efficiency. Restaurants, like large retailers, are extremely energy-intensive businesses.
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- Franchise Systems
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written on September 17, 2010
by Marlene Herman
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Owning a Franchise
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It’s time to do something different. Maybe your job was eliminated, or you touched the glass ceiling or maybe you feel you can run a business better than your current boss.
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- Beware of Web Conferencing Charges
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written on September 14, 2010
by Ryan Shorts
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Telecommunications
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Beware! New charges are now sometimes being levied on participants of Audio and Web conferences. If your conference invitation gives you the option to listen to the audio portion through your computer speakers, you might be charged if you use your telephone to dial in to listen.
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- Develop Loyal Customers to Improve Business Growth
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written on September 14, 2010
by Dennis Sommer
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Customer Retention
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Developing loyal customers is a simple and proven tactic used by top performers to improve business growth in today’s challenging economy. Improving business growth is not easy. This simple strategy can help you achieve your goals.
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- How Lube Stop Greens Their Business
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written on September 14, 2010
by Beau Daane
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Greening Your Business
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Lube Stop, with 37 locations in the Cleveland and Akron-Canton areas, is Ohio's largest independently owned quick oil change company and has recently earned awards for its environmental stewardship. Every year this company recycles more than 400,000 gallons of motor oil, more than 30,000 gallons of antifreeze, and voluntarily recycles hundreds of thousands of oil filters.
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- Looking Back 90 Years for Ad Inspiration
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written on September 10, 2010
by Nikki Evans
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Marketing 101
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The Sunday Parade magazine’s ClearEars® ad looked astonishingly like ads from the early 1920s. I would know. I’ve covered our half-bath walls with over a hundred of them, all from 1923 and 1925 publications. I love those ads. So wordy, in a good way.
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- Supermarkets Can Win Big with Energy Efficiency
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written on September 10, 2010
by Nicole Stika
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Greening Your Business
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With the large amount of information about and attention surrounding energy efficiency and sustainability over the past few years, it can be difficult for the average business owner to filter the information and sort through the noise to determine what is relevant. Not every story or every energy efficient or sustainable option is right for a business.
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- Social Media is Not Just For Your Interns Anymore
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written on September 09, 2010
by Jason Therrien
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Social Media
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As the newest crop of interns joins marketing agencies and departments this fall, now is a good time to identify their participation in your brand’s social media efforts.
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- How Current is Your HR Technology Policy For Employees? Part III-Telecommuting
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written on September 09, 2010
by Laura Pettit Rusick
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Innovation in Technology
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When did you last update your HR policy's technology section? Does it include Social Networking? Cell Phone Usage? Work from Home?
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- Time Management: Utilize Your Resources
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written on September 09, 2010
by Diane Helbig
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Professional Advancement
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So, you are a one-woman (or man) show. You do it all – receptionist, secretary, producer, salesperson, payroll clerk, accounting manager, general manager. And, that’s just for starters!
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- Let Disability be About Ability
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written on September 09, 2010
by Tameka Taylor
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Diversity Awareness and Education
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On July 26, 2010, the 20th Year Anniversary was celebrated for creation of the Americans with Disabilities Act (ADA). Tthe establishment of the ADA provides civil rights protections for people with disabilities similar to providing individuals with rights based on race, color, sex, national origin, age, and religion
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- It's Official: The Over 50 Demographic Is Online & Networking
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written on September 07, 2010
by Karen Malone Wright
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Social Media
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Everyone knew the Baby Boomers would get into social networking in larger numbers, but it's happening faster than people who chart such things had anticipated. Whether that news bores you, surprises you or includes you, you need to care.
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- Customer Service and JetBlue
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written on September 07, 2010
by Joe Mayer
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Customer Service
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The internet is buzzing with stories about the new “hero” flight attendant Steven Slater who made a statement swooshing down his plane’s inflatable slide while holding on to a can of beer and his carry-on when quitting his job in the middle of debarkation.
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- Five Tips to Avoid Resume Fraud
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written on September 07, 2010
by Ted L Moss
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Recruitment and Safe Hiring Practices
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- Audit to Ensure Proper Independent Contractor Classification
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written on September 07, 2010
by Scott Lawson
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Liabilities Within the WorkForce
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The federal government has recently renewed its commitment to ensure that employers who classify workers as independent contractors do so properly. Approximately $25 million in additional federal funds have been ear-marked for increased investigations into worker misclassification issues.
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- To Some, This Rule is Golden
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written on September 02, 2010
by Kenyon Mau
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Employee Development
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Recently, I was busy performing harassment training for one of my clients of all their employees. The purpose was the yearly review of what is harassment and what can employees do to continue its prevention in this environment.
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- Team Building 101: The Stages of Team Development
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written on September 02, 2010
by Miriam Ricketts
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Creating a Positive Culture
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Is your team Forming, Storming, Norming or Performing? Teams tend to go through predictable stages in their development. The Tuckman model of team development is a solid framework to help team leaders assess where a team is in its formation, and to identify what to do in order to guide the team to more cohesive, effective performance.
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- Understanding the 7 Business Entity Structures when Buying a Business
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written on September 02, 2010
by Kipp Krukowski
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Buying and Selling a Business
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When buying a business, purchasers are often very consumed with the analysis and negotiation of the business, due diligence, learning about the specific business, and possibly the emotional roller coaster of being a first time buyer.
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- Do You Feed Negativity? By Joyce Shafer
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written on September 02, 2010
by Ingeborg Hrabowy
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Creating a Positive Culture
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When negativity knocks at your door, do you recognize it and send it away? Or do you invite it in for dinner, or worse, to stay with you as long as it likes—possibly for your lifetime?
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- Phone Etiquette
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written on August 31, 2010
by Ryan Shorts
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Telecommunications
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To develop professional telephone manners, keep these business voice pointers in mind:
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